Shipping policy
Shipping & Delivery Policy
Last Updated: 09.10.2026
This Shipping & Delivery Policy applies to all orders placed through Gearfull (gearfull.com).
Gearfull is a European online music equipment retailer based in Latvia. All orders are fulfilled and shipped from Latvia to customers throughout the European Union.
1. Order Processing & Dispatch
- In-stock products: Products marked as in stock are held in our warehouse in Latvia and are normally dispatched within 1 working day after order confirmation.
- Please allow up to 2 business days for order processing during periods of high order volume.
- Orders are processed and dispatched on working days, excluding weekends and public holidays in the Republic of Latvia.
- During periods of high demand, processing times may be extended. If a significant delay occurs, we will notify you using the contact information provided with your order.
2. Pre-Orders & Products Not in Stock
Gearfull offers pre-orders and the ability to purchase certain products that are not currently available in our warehouse.
These products may need to be ordered from manufacturers or distributors before they can be dispatched.
Estimated Delivery Times
All delivery and availability timeframes displayed for pre-orders, backorders, and products not currently in stock are indicative, non-binding estimates unless a specific delivery date or period has been expressly agreed with the customer.
These estimates are based on the latest information available from manufacturers, distributors, and logistics partners.
Estimated dates may change due to circumstances including:
- Manufacturer production schedules and delays.
- Supplier stock availability.
- Distribution and transportation delays.
- Unexpected changes in product availability.
- Other circumstances outside our direct control.
An estimated delivery date does not constitute a guarantee that the product will be dispatched or delivered by that date.
Availability Updates
For pre-orders and products not currently in stock, we aim to provide updated availability information within 2–3 business days where supplier information is available.
If the estimated delivery timeframe changes significantly, we will make reasonable efforts to notify the customer and provide updated information.
Customer Rights
The indicative nature of estimated delivery dates does not affect the customer's mandatory rights under applicable European Union and Latvian consumer protection legislation.
Where a legally required or expressly agreed delivery deadline is not met, customers retain their statutory rights, including the right to terminate the contract and receive reimbursement where applicable.
3. Shipping Times & Delivery Charges
Gearfull ships throughout the European Union.
Available shipping methods, shipping charges, and estimated delivery times are displayed during checkout.
Delivery estimates depend on the destination country, selected shipping method, and carrier.
Please note that transit times may vary due to carrier operations, public holidays, local delivery conditions, and other circumstances affecting transportation.
4. Shipment Confirmation & Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where tracking is available.
Tracking information generally becomes active within 24 hours after the tracking number has been generated.
You can use the tracking information to follow your shipment through the carrier's tracking system.
5. Damaged Parcels & Transfer of Risk
In accordance with applicable European Union consumer protection legislation, the risk of loss or damage to goods remains with Gearfull until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, subject to exceptions provided by law.
Inspecting Your Delivery
We recommend inspecting the external packaging when receiving your order, particularly for deliveries made by courier or to parcel collection points.
What to Do if Your Parcel Arrives Damaged
If you notice visible damage to the packaging or products:
- Take photographs of the damaged packaging and products, where possible.
- If receiving the package directly from a courier, note the damage on the delivery documentation where possible.
- Contact our support team at info@gearfull.com, providing your order number and photographs of the damage where available.
We recommend reporting visible damage as soon as reasonably possible to help us resolve the issue efficiently.
Failure to report damage within 24 hours does not affect your statutory consumer rights.
6. Unclaimed Parcels & Incorrect Delivery Addresses
If a shipment is returned to Gearfull because it was not collected within the carrier's specified collection period or because an incorrect delivery address was provided, we will contact the customer to arrange the next steps.
Where reasonable and permitted by applicable law, a re-shipping fee of €25 may apply to cover additional carrier costs.
Customers will be informed of any applicable additional shipping charges before re-delivery is arranged.
7. Customs, Duties & Taxes
Deliveries within the European Union:
- Customs duties generally do not apply to goods shipped from Latvia to other EU member states.
- Product prices include applicable Value Added Tax (VAT), as displayed during checkout.
- The applicable VAT treatment may vary depending on the destination country and relevant tax regulations.
8. Contact Information
For questions regarding shipping, delivery estimates, pre-orders, or an existing order, please contact:
Gearfull Customer Support
Email: info@gearfull.com
Website: gearfull.com